Research Products

Products offered by Kickstart Research Compounds are supplied exclusively for laboratory research purposes and are not for human or veterinary use.

Returns After Shipment

Due to the nature of laboratory research products, we generally cannot accept returns after an order has been shipped. Once products leave our control, we cannot verify their storage, handling, or continued integrity.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible. We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. Once an order has shipped, it generally cannot be changed or cancelled.

Damaged Products

If an order arrives damaged, contact our support team promptly. We may request photographs of the shipping package, packaging materials, and affected product so that we can review the issue.

Incorrect Orders

If you receive a product that does not match your order, contact us promptly so we can review the shipment and determine the appropriate resolution.

Lost Shipments

If carrier tracking indicates that a shipment may have been lost in transit, contact our support team. We may review the tracking history and available carrier information before determining the appropriate resolution.

Refunds & Replacements

When a claim is approved, Kickstart Research Compounds may provide a replacement, refund, or other appropriate resolution depending on the circumstances of the order and shipment.

An approved refund will generally be sent to the original payment method when reasonably available. Provider processing times may apply. This policy does not limit rights or remedies that cannot lawfully be excluded.

Shipping Charges

Original shipping charges are generally non-refundable unless the refund results from an error by Kickstart Research Compounds or another circumstance for which we determine a shipping refund is appropriate.

Contact Support

Questions regarding a return, refund, replacement, or order issue may be sent to [email protected].

Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Arizona time.